Shipping Policy
We ship with Royal Mail, EVRi and DHL Express worldwide.
Packages are sent out Monday - Friday (except Bank Holidays).
As a dye workshop we maybe not dispatch the same day, but we aim to ship your orders within 2-3 working days hours after the order being placed. Please note during busy periods (such as November and December) it may take up to 5-7 working days to dispatch your yarn. If you have any questions about your order please email contact@qingfibre.com.
CUSTOMS AND EXTRA FEES
*Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London shop. Please note the custom process might incur additional delays. This also applies to free shipping options.
| Deutsche Post lnternational Standard (Tracked) | |||
| Europe | USA (mainland), Canada | Rest of the world | |
| 0-2kg | £10 | £13.00 | £15 |
| Free Shipping | Orders above £100 | Orders above £100 | Orders above £100 |
| DHL Express (tracked) | |||
| Europe | USA (mainland), Canada | Rest of the world | |
| 0-2kg | £30.00 | £30.00 | £40.00 - £50 |
| Free Shipping (Excludes Clubs) | Orders above £300 | Orders above £300 | Orders above £350 |
| UK | |||
| Royal Mail 1st Class | EVRi | ||
| 0 - 2kg | £5 | £4 | |
| 2kg - 5kg | £5.20 | £7.90 | |
| Free Shipping (Excludes Clubs) | Orders above £40.00 | Orders above £40.00 | |
DOMESTIC
All orders will be sent Royal Mail 1st Class, or Hermes at your choice.
Orders sent 1st Class usually take 1-2 working days to arrive. Hermes orders always has a tracking number, usually arrive the next working day after the order being dispatched.
INTERNATIONAL CUSTOMERS
All international orders are sent via Royal Mail Standard and DHL Express, charges are based on the weight of your order.
Royal Mail Standard
Europe: orders usually arrive within 3 - 5 working days
Rest of the World: orders usually arrive within 5 - 7 working days
*There's potential delay on these ETA due to covid and during holiday seasons. Such delay may add 3-5 working days on top.
*This is not a tracked service, so lost of parcels or damaged goods may not claimable.
DHL Express
Europe, USA and Canada: orders usually arrive within 1-2 working days
Hong Kong and Japan: 2-3 days.
Rest of the World: orders usually arrive within 3 - 5 working days
DHL Express is a tracked service, you will receive the tracking information once the order being shipped, you can use services provided by DHL such as re-schedule delivery, receive updates messages to your phone, leave at a safe place etc. More information can be found in our Shop Policy page.
Global Mail (Deustche Post)
Selected Courier for our Free Shipping option for our International customers for orders 50GBP and above for the month of July 2023. This a tracked service, you will receive the tracking information once the order has been shipped. This will then be delivered by your local postal company. Below are the delivery aims, please note this may vary due to delays caused by weather, political disruptions and travel restrictions.
Germany: 2 – 4 days
Europe: 3 – 6 days
Rest of World: 6 – 12 days