FAQs

Do you accept custom orders? 

Unfortunately, customer orders are not available at this moment. It takes time and great focus to dye each colourway. We prefer to plan our colourways depending on the season, collaborations and limited edition runs. However, if you are looking for a specific colour, you can now browse yarn by colour from the main menu!

When do you restock colourways?

We regularly restock our classic and best-selling colourways. We will update you with the latest restock information, exclusive releases and launches from our Instagram page and newsletter. Make sure to follow us on both to stay in the loop - especially if you're waiting on a particular base or colour! 

When can I get my order?

Information about shipping and receiving can be found in our Shipping & Receiving policy. If you have any further questions please contact us using the contact page form.

Do you have a retail store?

No we do not, but we are stocked at several major yarn retailers across the world, including: Stephen & Penelope in Amsterdam, Netherlands; Loop Knitting in London, UK; La Bien Aimee in Paris, France; Argyle Yarn Shop in New York City, USA and plenty more.

Are there differences in colours between your photos and the products?

We take great care to deliver the best and most accurate photos of our yarn. However, the pictures are for reference use only. Colours may vary when displayed on different devices or monitors. The nature of hand-dyed yarn means there will be some difference in pattern, depth and intensity from one skein to the next.

Why are there different batches listed for each colourway?

Though we try our best to make sure that our colourways are consistent, sometimes there are noticeable differences between batches. So, we photograph each batch in order for you to choose more specifically what you want, as you would in a physical store.

Do you sell wholesale to local yarn stores?

Yes, we take wholesale orders. If you are interested in selling Qing Fibre yarn in your shop, please contact us using the contact form. Thank you!