Shop Policies

 

Thank you for shopping at Qing Fibre!

 

COVID

We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.

With that in mind, we appreciate your continued patience if you experience a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you. Please refer to your emails for updates and tracking numbers.

Dispatch time is currently 2-5 days. 

BREXIT

As of 1 January 2021 the rules for purchasing items online from the UK are the same ones that apply when you order goods from anywhere outside the European Union, such as from the United States or China. This means that:

  • there may be VAT and Duty on receive of products 

You will be charged these costs by the delivery company or your local custom.

The delivery company will also need to declare the goods to customs and pay customs clearance costs. These costs may also be passed on to you.


DHL info:

DHL ON-DEMAND DELIVERY offers the following delivery options:

  • Deliver my package on Another Day:Scheduled delivery
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point:Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days. 

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY

ODD will provide you with email/SMS updates about your shipments progress and estimated delivery date/time.

When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery.

Giving you maximum flexibility and greater control over your shipment.

 

Shipping & Receiving

 

  • Orders are shipped from the UK. Most of the orders are shipped using Royal Mail or DHL. For international orders shipped with Royal Mail, please refer to your national post office.
    • Royal mail shipping is a 1st class service for UK orders, and International Track & Signed or International Standard service for international orders.
    • DHL is an express service 

Please see our Shipping policy page for more details 

 

  • Generally it takes 1-3 working days for Royal Mail UK orders to arrive and 5-7 working days for Standard International orders to arrive. If you do not receive your order after 15 working days (UK) or 25 working days (International), please let us know and we will contact the post office for you. If any compensation needs to be applied we will let you know and it will be sent back to you as funds or a gift card. Please note that it is not the seller's responsibility to cover the loss or damage of any order after shipping the item.



Duties disclaimer

 

  • Customs charges may be incurred when receiving an international parcel. It is the buyer's responsibility for any customs charges. 
  • If you refuse a shipment, we can refund your order on its return to us, but please note if you decide to refuse the shipment and extra shipping costs are incurred because of this, we are unable to cover these costs and the amount will be deducted from your refund.

 

Return & Exchange

 

  • If you would like to return or exchange an order, it is your right to return or exchange an order 14 days after you have received it, however please email us to let us know that you with to return/exchange your items. 
  • The fastest way to exchange an item is to let us know you would like to exchange your order and once we have accepted the exchange post it back to us and make a separate purchase for the item you would prefer. We will then refund you the cost of the returned items once they arrive. 

 

  • It is the buyer's responsibility for the cost of return postage. Please keep the proof of postage until the refund/exchange has been made. Refund/exchange may be made after we have received the returned order and made sure it is eligible for a refund. We will contact you to let you know.

 

  • Items must be returned in their original condition, with tags/labels on. Return/exchange cannot be accepted if the item/s not in its original condition and cannot be resold.

 

  • Great care is taken to make sure we produce the highest quality skeins however if you receive an item that is defective/damaged/incorrect please contact us and let us know. We can provide a replacement for your product but still ask that you return the defective item for inspection so we can make sure it doesn't happen again. We will cover the cost of sending back the defective/incorrect item.  Note that it is normal for yarns to have joins in hanks/balls. 

 

Non refundable items: 

-Gift cards

-Downloadable items

-Discontinued items

-Sale items

 

Return address:

 

To return your item, you should mail it to: 

Qing Fibre, Unit B22 Parkhall, 40 Martell Road, SE21 8EN, London, UK.

 

Colours

 

  • The product photos of Qing Fibre products are taken with great care.
    • Colours may be seen differently on different devices and monitors. The colour also could be seen differently due to the individual's own experience.
  • Please notice that the product pictures are only for reference use.


Content Submission

 

By submitting any material to us, you automatically grant QING FIBRE the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media or technology. QING FIBRE will endeavour to acknowledge you as the source of the material when we feature such material. QING FIBRE is not obliged to publish material submitted by you. When taking part in any QING FIBRE community or social media groups you are governed by the terms of usage of the site in which the community/group exists.